RETURN AND EXCHANGE POLICY

1. General provisions

1.1. If it is necessary to return or replace the goods (due to a factory defect or for other reasons), please contact us in advance by phone (044) 468-42-45 or by e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. to establish the fact of the presence of a factory defect and the possibility of replacing the product, refunding the money. If the product was purchased from partners of Liberty Ukraine Company LLC, you will be provided with their contacts.

1.2. Refunds are made on the basis of the buyer's application, drawn up in accordance with the requirements established in clauses 2.1., 2.2 of Section I of these Rules, within 7 (seven) calendar days from the date of receipt of the buyer's application by the seller (unless otherwise specified in these Rules), provided that the buyer returns the goods to the seller.

1.3. The warranty period for the goods is 14 (fourteen) calendar days from the date of sale of the goods (unless otherwise specified in the warranty card for the goods), with the exception of consumables (oils, filters, technical fluids, etc.). The operability of consumables is checked by the buyer at the time of receipt of the goods. The date of sale of the goods is established according to the primary documents for the sale of the goods.

1.4. Refunds to a payment card, as well as in cash, are made within 5 (five) days from the date of receipt of the refund application provided for in clause 2.2. of these Rules. Refunds to the buyer are made upon presentation of documents certifying the buyer's identity.

1.5. Refunds are made exclusively in the national currency of Ukraine - hryvnia.

Section I. Return (replacement) of goods (buyer - business entity)

2. Return (replacement) of poor-quality goods (factory defect)

2.1. The return of the goods is carried out on a return invoice. The amount of money paid for the goods is returned to the settlement account from which the payment was made, if there is an application provided for in clause 2.2 of Section I of these Rules. In the event of a change in the buyer's payment details, a letter on the business entity's letterhead indicating the new payment details must be provided for the transfer of funds.

2.2. To return the money, the buyer shall make an application on the business entity's letterhead addressed to the seller, indicating:

• name (or surname, first name, patronymic) of the buyer, his identification code (registration number of the taxpayer's registration card (if available)), correspondence address;
• name of the goods according to the invoice;
• the amount of money paid for the goods;
• details of the current account from which payment for the goods was made;
• reasons for returning the goods;
• date of signing the application, buyer's signature, seal (if available).

2.3. Transportation costs associated with the return (exchange) of goods of inadequate quality are borne by the seller.

2.4. The buyer has the right to report defects in the goods within 14 (fourteen) calendar days from the date of sale. The seller has the right not to consider claims submitted by the buyer after the expiry of the period specified in this clause.

2.5. If during the warranty period it is necessary to determine the reasons for the loss of quality of the goods, the seller has the right to organize an examination of the goods by its own forces (the seller's technical service) or by third-party expert organizations. If the conclusions of the examination prove that the defects arose after the transfer of the goods to the buyer as a result of his violation of the established rules of use, storage or transportation or the actions of third parties, the buyer's claims shall not be satisfied, and the buyer shall be obliged to reimburse the seller for the costs of conducting the examination.

 

3. Return (replacement) of quality goods

3.1. If the product does not suit you in terms of technical characteristics or for other reasons not related to defects in the product, the return (exchange) of the product in such a case is carried out with the prior consent of the seller.

3.2. Transportation costs associated with the return (exchange) of goods of proper quality are borne by the buyer.

3.3. Return (exchange) of goods is possible only if the product's appearance, consumer properties, seals, labels, factory packaging, absence of traces of use (for liquids - opening of the package) and all original (factory) markings on the goods are preserved.

Section II. Return (replacement) of goods (buyer - consumer)

 

4. Return (replacement) of poor-quality goods (factory defect)

4.1. In the event of defects being discovered during the established warranty period, the consumer, in accordance with the procedure and within the time limits established by law, has the right to demand:

• proportional price reduction;
• free elimination of defects in the goods within a reasonable time;
• reimbursement of costs for eliminating product defects.

4.2. In the event of detection of significant defects during the established warranty period that arose due to the fault of the manufacturer (seller) of the goods, the consumer has the right to demand, at his choice:

• termination of the contract and return of the amount paid for the goods;
• demand replacement of the goods with the same goods or with a similar one from among the goods available to the seller.

4.3. The consumer has the right to present one of the requirements provided for in clause 4.1 of Section II of these Rules, and in case of failure to fulfill it, to state another requirement provided for in clause 4.1 of Section II of these Rules.

4.4. If the goods are available, the consumer's request for replacement shall be satisfied immediately, and in the event of a need for quality inspection - within 14 (fourteen) days or as agreed between the seller and the buyer.

4.5. In the event of the absence of the goods, the consumer's claim for their replacement shall be satisfied within two months from the date of submission of the relevant application. If it is impossible to satisfy the consumer's claim for the replacement of the goods within the established period, the consumer has the right, at his/her choice, to present other claims to the seller, as provided for by the legislation on consumer protection.

4.6. When the consumer submits a claim for free elimination of defects in the goods, they must be eliminated within 14 (fourteen) days from the date of their submission or, by agreement of the parties, within another period.

4.7. Consumer claims are considered after the consumer presents a payment document with a mark on the date of sale.

4.8. The consumer's claims are not subject to satisfaction if the defects of the goods arose as a result of the consumer's violation of the rules for using the goods or storing them.

4.9. Transportation costs associated with the return (exchange) of goods of inadequate quality are borne by the seller.

4.10. The Buyer has the right to report defects in the goods within 14 (fourteen) calendar days from the date of sale. The Seller has the right not to consider claims submitted by the Buyer after the expiry of the period specified in this clause.

4.11. If during the warranty period it is necessary to determine the causes of the loss of product quality, the seller is obliged to organize an examination of the product within three days from the date of receipt of the consumer's written consent. The examination is carried out at the seller's expense. If the examination findings prove that the defects arose after the transfer of the product to the consumer as a result of his violation of the established rules of use, storage or transportation or the actions of third parties, the consumer's claims are not subject to satisfaction, and the consumer is obliged to reimburse the seller for the costs of the examination.

4.12. Other consumer rights related to the return (exchange) of poor-quality goods are provided for by the Law of Ukraine "On Protection of Consumer Rights".

5. Return (replacement) of quality goods

5.1. The consumer has the right to exchange a non-food product of proper quality for a similar one from the seller from whom it was purchased, if the product does not satisfy him in shape, dimensions, style, color, size or for other reasons cannot be used for its intended purpose.

5.2. The consumer has the right to exchange goods of proper quality within 14 (fourteen) days, excluding the day of purchase.

5.3. Exchange of goods of proper quality is carried out if it has not been used and if its presentation, consumer properties, seals, labels, as well as the invoice document issued to the consumer together with the sold goods have been preserved.

5.4. If at the time of exchange a similar product is not available for sale, the consumer has the right to either purchase any other products from the available range with an appropriate transfer of the cost, or terminate the contract and receive a refund in the amount of the cost of the returned product, or exchange the product for a similar one upon the first entry of the corresponding product into sale. The seller is obliged to notify the consumer requesting the exchange of the product on the day the product enters the sale.

5.5. Upon termination of the purchase and sale agreement, settlements with the consumer are made based on the value of the goods at the time of their purchase. The money paid for the goods is returned to the consumer on the day of termination of the agreement, and if it is impossible to return the money on the day of termination of the agreement - at another time agreed upon by the parties, but no later than within seven days.

5.6. Transportation costs associated with the return (exchange) of goods of proper quality, as well as the transfer of funds to the buyer, are borne by the buyer.