RETURN AND EXCHANGE POLICY

1. General provisions

1.1. If it is necessary to return or replace the goods (due to a factory defect or for other reasons), please contact us in advance by phone (044) 468-42-45 or by e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. to establish the fact of the presence of a factory defect and the possibility of replacing the product, refunding the money. If the product was purchased from partners of Liberty Ukraine Company LLC, you will be provided with their contacts.

1.2. Refunds are made on the basis of the buyer's application, drawn up in accordance with the requirements established in clauses 2.1., 2.2 of Section I of these Rules, within 7 (seven) calendar days from the date of receipt of the buyer's application by the seller (unless otherwise specified in these Rules), provided that the buyer returns the goods to the seller.

1.3. The warranty period for the goods is 14 (fourteen) calendar days from the date of sale of the goods (unless otherwise specified in the warranty card for the goods), with the exception of consumables (oils, filters, technical fluids, etc.). The operability of consumables is checked by the buyer at the time of receipt of the goods. The date of sale of the goods is established according to the primary documents for the sale of the goods.

1.4. Refunds to a payment card, as well as in cash, are made within 5 (five) days from the date of receipt of the refund application provided for in clause 2.2. of these Rules. Refunds to the buyer are made upon presentation of documents certifying the buyer's identity.

1.5. Refunds are made exclusively in the national currency of Ukraine - hryvnia.

Section I. Return (replacement) of goods (buyer - business entity)

2. Return (replacement) of poor-quality goods (factory defect)

2.1. The return of the goods is carried out on a return invoice. The amount of money paid for the goods is returned to the settlement account from which the payment was made, if there is an application provided for in clause 2.2 of Section I of these Rules. In the event of a change in the buyer's payment details, a letter on the business entity's letterhead indicating the new payment details must be provided for the transfer of funds.

2.2. To return the money, the buyer shall make an application on the business entity's letterhead addressed to the seller, indicating:

• name (or surname, first name, patronymic) of the buyer, his identification code (registration number of the taxpayer's registration card (if available)), correspondence address;
• name of the goods according to the invoice;
• the amount of money paid for the goods;
• details of the current account from which payment for the goods was made;
• reasons for returning the goods;
• date of signing the application, buyer's signature, seal (if available).

2.3. Transportation costs associated with the return (exchange) of goods of inadequate quality are borne by the seller.

2.4. The buyer has the right to report defects in the goods within 14 (fourteen) calendar days from the date of sale. The seller has the right not to consider claims submitted by the buyer after the expiry of the period specified in this clause.

2.5. If during the warranty period it is necessary to determine the reasons for the loss of quality of the goods, the seller has the right to organize an examination of the goods by its own forces (the seller's technical service) or by third-party expert organizations. If the conclusions of the examination prove that the defects arose after the transfer of the goods to the buyer as a result of his violation of the established rules of use, storage or transportation or the actions of third parties, the buyer's claims shall not be satisfied, and the buyer shall be obliged to reimburse the seller for the costs of conducting the examination.

3. Return (replacement) of quality goods

3.1. If the product does not suit you in terms of technical characteristics or for other reasons not related to defects in the product, the return (exchange) of the product in such a case is carried out with the prior consent of the seller.

3.2. Transportation costs associated with the return (exchange) of goods of proper quality are borne by the buyer.

3.3. Return (exchange) of goods is possible only if the product's appearance, consumer properties, seals, labels, factory packaging, absence of traces of use (for liquids - opening of the package) and all original (factory) markings on the goods are preserved.

Section II. Return (replacement) of goods (buyer - consumer)

4. Return (replacement) of poor-quality goods (factory defect)

4.1. In the event of defects being discovered during the established warranty period, the consumer, in accordance with the procedure and within the time limits established by law, has the right to demand:

• proportional price reduction;
• free elimination of defects in the goods within a reasonable time;
• reimbursement of costs for eliminating product defects.

4.2. In the event of detection of significant defects during the established warranty period that arose due to the fault of the manufacturer (seller) of the goods, the consumer has the right to demand, at his choice:

• termination of the contract and return of the amount paid for the goods;
• demand replacement of the goods with the same goods or with a similar one from among the goods available to the seller.

4.3. The consumer has the right to present one of the requirements provided for in clause 4.1 of Section II of these Rules, and in case of failure to fulfill it, to state another requirement provided for in clause 4.1 of Section II of these Rules.

4.4. If the goods are available, the consumer's request for replacement shall be satisfied immediately, and in the event of a need for quality inspection - within 14 (fourteen) days or as agreed between the seller and the buyer.

4.5. In the event of the absence of the goods, the consumer's claim for their replacement shall be satisfied within two months from the date of submission of the relevant application. If it is impossible to satisfy the consumer's claim for the replacement of the goods within the established period, the consumer has the right, at his/her choice, to present other claims to the seller, as provided for by the legislation on consumer protection.

4.6. When the consumer submits a claim for free elimination of defects in the goods, they must be eliminated within 14 (fourteen) days from the date of their submission or, by agreement of the parties, within another period.

4.7. Consumer claims are considered after the consumer presents a payment document with a mark on the date of sale.

4.8. The consumer's claims are not subject to satisfaction if the defects of the goods arose as a result of the consumer's violation of the rules for using the goods or storing them.

4.9. Transportation costs associated with the return (exchange) of goods of inadequate quality are borne by the seller.

4.10. The Buyer has the right to report defects in the goods within 14 (fourteen) calendar days from the date of sale. The Seller has the right not to consider claims submitted by the Buyer after the expiry of the period specified in this clause.

4.11. If during the warranty period it is necessary to determine the causes of the loss of product quality, the seller is obliged to organize an examination of the product within three days from the date of receipt of the consumer's written consent. The examination is carried out at the seller's expense. If the examination findings prove that the defects arose after the transfer of the product to the consumer as a result of his violation of the established rules of use, storage or transportation or the actions of third parties, the consumer's claims are not subject to satisfaction, and the consumer is obliged to reimburse the seller for the costs of the examination.

4.12. Other consumer rights related to the return (exchange) of poor-quality goods are provided for by the Law of Ukraine "On Protection of Consumer Rights".

5. Return (replacement) of quality goods

5.1. The consumer has the right to exchange a non-food product of proper quality for a similar one from the seller from whom it was purchased, if the product does not satisfy him in shape, dimensions, style, color, size or for other reasons cannot be used for its intended purpose.

5.2. The consumer has the right to exchange goods of proper quality within 14 (fourteen) days, excluding the day of purchase.

5.3. Exchange of goods of proper quality is carried out if it has not been used and if its presentation, consumer properties, seals, labels, as well as the invoice document issued to the consumer together with the sold goods have been preserved.

5.4. If at the time of exchange a similar product is not available for sale, the consumer has the right to either purchase any other products from the available range with an appropriate transfer of the cost, or terminate the contract and receive a refund in the amount of the cost of the returned product, or exchange the product for a similar one upon the first entry of the corresponding product into sale. The seller is obliged to notify the consumer requesting the exchange of the product on the day the product enters the sale.

5.5. Upon termination of the purchase and sale agreement, settlements with the consumer are made based on the value of the goods at the time of their purchase. The money paid for the goods is returned to the consumer on the day of termination of the agreement, and if it is impossible to return the money on the day of termination of the agreement - at another time agreed upon by the parties, but no later than within seven days.

5.6. Transportation costs associated with the return (exchange) of goods of proper quality, as well as the transfer of funds to the buyer, are borne by the buyer.

PUBLIC OFFER AGREEMENT

PURCHASE AND SALE OF GOODS VIA AN INTERNETSTORE

UAVENDING-RICAMBI.COM

Kyiv July 9, 2021

According to Article 633 of the Civil Code of Ukraine: a public contract is a contract in which one party - an entrepreneur - has undertaken the obligation to sell goods and provide services to anyone who contacts him, in this case - wholesale and retail trade and related goods delivery services provided by partner companies.

By fully agreeing to this Agreement, the buyer accepts the terms and conditions of placing an order, paying for goods, delivering goods, and other terms and conditions of this Agreement.

The Seller, LLC "COMPANY "LIBERTY UKRAINE", legal entity identification code 31991183, represented by the director of the company Martino Bresciani, acting on the basis of the Charter, offers any person who orders, or intends to order and purchase goods, the description of which is posted on the website UAVENDING-RICAMBI.COM (hereinafter referred to as the Buyer), to conclude this contract by accepting the following conditions in general:

1. SUBJECT OF THE AGREEMENT

1.1. Under this Agreement, the Seller undertakes to transfer to the Buyer the goods, the description of which is posted by the Seller on the website UAVENDING-RICAMBI.COM.

2. ORDERING PROCEDURE FOR GOODS

2.1. To be able to order goods, the Buyer goes through the registration procedure on the website. When filling out the relevant registration form, the Buyer - an individual (consumer) indicates his/her last name, first name, patronymic (if available), telephone number (preferably mobile) for communication, e-mail and delivery address of the goods. The Buyer - a business entity, when filling out the relevant form, indicates his/her name, identification code and telephone number (preferably mobile) for communication, e-mail and delivery address of the goods.

2.2. After registering on the website, the Buyer receives a personal login and password to enter his personal page ("Cabinet"), which stores the Buyer's order history and the data specified by him when registering on the website.

2.3. The Buyer undertakes not to disclose his login and password to anyone and to use them only for placing his own orders. When registering on the website UAVENDING-RICAMBI.COM the Buyer is responsible for maintaining the confidentiality of his own login and password. All actions using the Buyer's login and password are considered to be carried out by the Buyer personally.

2.4. The buyer independently orders the goods by filling out the appropriate form on the website UAVENDING-RICAMBI.COM or by phone, at the numbers indicated on the website UAVENDING-RICAMBI.COM.

2.5. When placing an order, the Buyer chooses one of the methods of payment for the goods specified in clause 3.3. of this Agreement.

2.6. In the case of payment for goods by non-cash method, after placing the order, the Seller confirms, and the Buyer receives confirmation of the order in the form of an invoice, which is sent to the email address specified by the Buyer during registration.

2.7. The parties agreed that the minimum order amount for goods on the UAVENDING-RICAMBI.COM is 500 UAH.00 kopecks.

2.8. If the Buyer does not pay for the placed order within 7 (seven) days from the moment of its placement on the website, the order is canceled.

3. COST OF THE GOODS AND PROCEDURE FOR PAYMENT

3.1. The cost of the goods is indicated on the website UAVENDING-RICAMBI.COM. Payment for the Goods is made exclusively in the national currency of Ukraine - hryvnia.

3.2. The payment for delivery of the goods is not included in the price of the goods, which is indicated on the website UAVENDING-RICAMBI.COM. The Buyer has the opportunity to find out the cost of delivery directly from the carrier, in particular using the online calculator or using the contact forms indicated on the websites:

- https://novaposhta.ua ("New Post");

- https://www.sat.ua ("SAT").

3.3. The Buyer is obliged to pay for the ordered goods at the prices indicated on the website in the manner he chooses independently (when placing an order on the website, the Buyer will be asked to choose a payment method):

3.3.1. by non-cash method based on the invoice issued by the Seller;

3.3.3. payment by payment card (to the partner's account).

3.4. Payment methods are established by this Agreement, and the Seller may also offer other payment methods not provided for by the Agreement, and/or provide information about other sellers of goods - partners.

3.5. In case of payment by credit card, payment is made in the following way: when placing an order on the website, the Buyer must click on the "Visa/MasterCard" button. After that, the Buyer will be redirected to the page of the bank's secure payment system, where it will be necessary to confirm the payment.

The Seller and the recipient of funds in case of payment by payment card is the individual entrepreneur Myrzlikina Hanna Valeriivna (registered place of residence at: 39600, Poltava region, Kremenchuk city, Pershotravneva street, building 33, building 15, apartment 3-4; correspondence address: 04073, Kyiv city, Kurenivska street, building 2-B; TIN: 3255219203; tel. +380952802572). In case of payment by payment card, the Seller and the Buyer undertake to act in accordance with the provisions identical to those set forth in this Agreement.

3.6. Money for goods paid for using a payment card is returned to the Buyer on the payment card from which the goods were paid.

4. DELIVERY OF GOODS

4.1. If the Buyer collects the goods from the Seller's warehouse on his own, three business days after payment for the goods (by separate agreement with the Seller - on the day of payment), he has the right to contact the Seller at the warehouse address: Kurenivska St., Building 2-B, Kyiv, 04073. The goods are delivered according to the Seller's working hours (Monday to Friday from 8:30 a.m. to 1:00 p.m. and from 2:00 p.m. to 5:30 p.m., excluding holidays and non-working days; in the event of postponement of working days in accordance with the recommendations of state authorities, the Buyer must clarify the working hours with the Seller).

4.2. If the Buyer wishes to use the services of a carrier for the purpose of delivering the goods, in this case:

4.2.1. The Seller engages a carrier agreed by the Buyer and ships the goods to the Buyer at the address specified in the order. In the event that the Buyer provides incorrect (false or inaccurate) information regarding the delivery address of the goods, the Seller or the carrier contacts the Buyer at the last specified phone number and specifies the delivery address of the goods.

4.2.2. The terms of delivery of the goods are agreed by the carrier on the day of full payment for the goods, taking into account the wishes of the Buyer and taking into account the Seller's work schedule specified in clause 4.1. of this Agreement.

4.2.3. The Buyer understands and agrees that delivery times depend on the actions of the carrier and the Seller is not responsible for any delay in delivery, unless such delay is directly related to the Seller's actions. The Seller undertakes to ship the goods to the carrier within 3 (three) business days from the date of crediting the funds from the Buyer to the current account.

4.3. The goods are delivered to the Buyer's address specified in the order (address delivery or delivery to the branch). The Buyer, by indicating the contact number when filling out the registration form on the UAVENDING-RICAMBI.COM, understands and agrees that representatives of the Seller and the carrier will contact him at this number in order to clarify the details of the order delivery, and relevant messages from the Seller and the carrier will be sent to this number.

4.4. If the Buyer provides an incorrect (incomplete, inaccurate) contact number, the Seller is not responsible for untimely delivery (or non-delivery) of the goods.

4.5. The Buyer undertakes to compensate the Seller for all losses associated with the fact of untimely delivery (non-delivery) of the goods due to the fault of the Buyer, in particular, but not exclusively, the funds paid by the Seller to the carrier for the delivery service and return of the goods.

4.6. The Buyer receives an invoice in duplicate with the goods. The Buyer is obliged to sign the invoice and provide (send) one copy to the Seller. Upon receipt of the goods, the recipient is obliged to present an identity document to the Seller's representative or carrier, and the recipient's representative is obliged to additionally present a document confirming his authority (power of attorney, etc.), and provide its original (or certified copy).

4.7. The Buyer understands and agrees that if the payer and the recipient of the goods are different, the Seller and/or the carrier has the right to refuse to release the goods to the recipient until the relevant authorization documents for the recipient of the goods are received from the payer of the goods.

5. CONFORMITY OF THE GOODS AND THE CONDITIONS OF ITS DELIVERY

5.1. Upon receipt of the ordered goods, the Buyer checks the name, assortment and quantity of the goods specified in the order.

5.2. After receipt of the goods by the Buyer, and from the moment of signing the invoice (in the case of involving a carrier - from the moment of signing the relevant shipping documents), claims regarding the name, assortment, quantity and quality of the goods (except for claims regarding hidden defects of the goods that cannot be detected visually at the time of receipt of the goods) are not accepted by the Seller, unless otherwise expressly provided for by applicable law.

5.3. The Buyer understands and agrees that the image of the product on the website and its characteristics may differ from the real one, as manufacturers reserve the right to change the appearance of the product without prior notice to the Seller.

6. CONCLUSION OF THE CONTRACT, AMENDMENTS TO IT AND TERM OF VALIDITY OF THE CONTRACT

6.1. This Agreement is concluded from the date of registration of the goods by the Buyer on the website UAVENDING-RICAMBI.COM.

6.2. The Agreement is valid until the parties fully fulfill their obligations under this Agreement.

6.3. The Buyer confirms that, before concluding the Agreement, he has read its terms and information published on the website UAVENDING-RICAMBI.COM, including the Rules for returning and replacing goods. The Buyer's consent to the terms of this Agreement and other conditions stipulated in this clause is confirmed by placing an order for goods with the Seller.

6.4. By agreeing to the terms of this Agreement, the Buyer confirms his legal capacity and capacity to act, reaching the age required to be able to independently order and pay for goods purchased on the UAVENDING-RICAMBI.COM, as well as that the Buyer is aware of the responsibility for the obligations imposed on him as a result of concluding this Agreement.

6.5. Changes to this Agreement are made by the Seller unilaterally by posting it in a new version on the website UAVENDING-RICAMBI.COM. Changes to the Agreement come into force on the day the new version of the Agreement is posted on the website.

7. OTHER TERMS OF THE CONTRACT

7.1. The Buyer, by registering on the website UAVENDING-RICAMBI.COM and/or by placing an order on the website and/or by providing his/her personal data to the Seller in any other way, consents to the processing of personal data voluntarily provided to the Seller in the course of the execution of this Agreement and confirms that he/she has been notified of the inclusion of his/her personal data in the Seller's personal data database.

7.2. The owner of personal data is LLC "COMPANY "LIBERTY UKRAINE", legal entity identification code 31991183, address: Kurenivska st., building 2-B, Kyiv, 04073.

7.3. The purpose of collecting personal data is:

7.3.1. Preparation of primary documents for goods;

7.3.2. Informing the Buyer about the stages of order fulfillment, the location of the shipped goods;

7.3.3. Providing answers and consultations to the Buyer's requests;

7.3.4. Notification to the Buyer of information of an advertising, marketing and other nature about goods and services sold (provided) by the Seller, including by sending information and advertising and marketing materials, commercial offers, electronic messages, SMS messages, etc.

7.4. The Buyer confirms that he is aware of all the rights of personal data subjects defined by the Law of Ukraine "On Personal Data Protection", as well as the purpose of data collection and the persons to whom his personal data is transferred. The Buyer consents to the transfer (distribution) of personal data provided by him in the course of the execution of this Agreement, which are included in the Seller's personal data database in accordance with the requirements of the current legislation of Ukraine and does not require notification of the transfer (distribution) of these personal data, which are included in the Seller's personal data database, if such transfer (distribution) occurs solely for the purpose of complying with the requirements of the current legislation of Ukraine.

7.5. This Agreement is an accession agreement within the meaning of Article 634 of the Civil Code of Ukraine and may be concluded only by accession by the Buyer to the proposed agreement as a whole. The Buyer may not propose its own terms of the agreement.

7.6. Seller and support service contacts:

Address: 04073, Kyiv, Kurenivska St., Building 2-B

Phone: 050-419-99-75, 044-468-41-50

E-mail address: This email address is being protected from spambots. You need JavaScript enabled to view it..